I came in ready to spend a couple hundred on my vehicle without a doubt or question and JT Auto was so kind and honest with me about everything. They inspected it for me first and it turned out to be a minor problem and they fixed it for me free of charge!! I was blown away woth their kindness and amazing customer service! Thank you JT Auto! Ill be returning for any future services I need done on my vehicle!!
JT Auto was recommended to me from a store associate at Auto Zone. After having moved from Chicago to Tucson...and therein losing my mechanic guys that had serviced my cars for almost 20 years, I was looking for similar trust and expertise here in Tucson. At JT I found my guys!Wyndell and his staff replaced two front axles, belts, air filter, etc. Then just as week later my battery went bad and I went back to them. Thankfully it was just a battery and connection issue. Again I received great service at a great price! I would definitely go back. I highly recommend JT Auto to anyone looking for a new shop with honest people.Services: Electrical repair, Steering / Suspension
I have nothing but good things to say about JT Auto. Originally I came to this auto shop because my insurance listed them as one of the auto shops that could take care of my car issues. I since have utilized different services and most likely will make this my “go-to” auto shop because the owner is awesome as well as his staff. Prices are reasonable and I always get in for service promptly. Highly recommend JT Auto!
I always use JT Auto they are amazing and take care of my car really good. They let me know in advance if any issues need to be taken care of on my car. I love JT auto I wouldn't take my car anywhere else.
Super friendly here!! Not only that they are honest and give advice as well which most place won’t take the time to do that. I really appreciated the honest quote I was given. It’s hard to find auto shops like this. These guys are awesome!!
Cannot say enough wonderful things about this shop and their employees. Very understanding and willing to help with arranging drop offs and pick ups, very knowledgeable and professional. Will tell all my friends and family about them
Wyndell and his team at JT Auto are amazing! Extremely knowledgeable and thorough! An honest mechanic is hard to find, so if you're looking for a trustworthy shop, this is the place. I've taken multiple vehicles to Wyndell and have always been more than satisfied with his work. A+++!!!Services: Check engine light diagnostic, Oil change, Brake service & repair
My husband and I have had both of our vehicles looked at by JT Auto! We recently moved to Tucson and were looking for a place. We wanted someone who was honest, reliable, and an expert on car maintenance, etc. And JT Auto ticked all the boxes and more. The folks here are really professional and friendly, even when you're a woman on your own, so I don't feel uncomfortable coming here on my own. And they're really good to return customers! If you're looking for someone to take care of your car, I highly recommend them!Services: Wheel alignment, Air & Cabin Filter, Check engine light diagnostic, Oil change, Tires, Brake service & repair, Brakes
A friend of ours highly recommended this shop, he doesn't go anywhere else. I can see why: they worked with integrity and were upfront about the issues, costs, etc. I never had any surprise payments or upsales- which I really appreciate! They also worked very quickly and got my car fixed in the promised time frame. I'll definitely give them another go in the future.
It started with a phone about options for my wife's mini van that would allow a bit of dirt road driving. Wendell made some recommendations and allowed me to check out things online before ordering. We ordered Toyo tires and they were ready in about 3 days.On appointment day, I was impressed by how clean the shop areas were. If a mechanic takes that good care of their shop, they will take care of my car, tires and oil change.Everything was done in about an hour. Easy in and out and treated well.
I have several vehicles serviced almost monthly and am never disappointed in the quality work that is performed. I am kept informed about the health and status of future services that may be needed and items I will want to keep an eye on. I always feel respected and treated with the up most respect, but more importantly I know and can trust that that same level of decency is shared with those who I refer, whether male or female, for any and all types of auto services.Services: Tires, Oil change, Check engine light diagnostic, Air & Cabin Filter, Wheel alignment, Battery, Steering / Suspension, Brakes, Brake service & repair, Air conditioning
I went to JT Auto to have a Pre-Purchase Inspection done on a vehicle today and couldn't be more pleased. Wyndell saved me both time, and money by pointing out a major red flag (leaking head gasket). He said in order to continue an inspection we'd need to have the vehicle's engine cleaned to better diagnose the issue but that it was likely a blown head. On top of that, he insisted upon charging me until the inspection was done once the engine bay was cleaned out. All I can say is I'll be bringing all of my vehicles to these guys, and highly recommend JT Auto if you're wanting to have a car inspected prior to purchasing. Thanks guys!!
I found this place online and after seeing the reviews I feel bad that I have not been going here my whole stay here in Arizona. Today was hot and electricity went out.. I got my oil changed and not only was the service fast! The customer service was the best I have seen in a very long time. This place goes above the call of duty and I would recommend to everyone that is looking for a new shop. Thank you for the great service and I hope this review finds you all well.
Got my brakes and oil change done. They are thorough, very kind and professional. They got me in and out promptly, like the fact that the manager Wendel made sure that the job was done correctly and was honest about exactly what parts needed to be replaced. I encourage you to go there for your car repairs.
Went in to get a flat tire replaced today. They were able to repair the tire instead of replacing and did it in an affordable and not insanely long way. Wendell was incredibly helpful throughout the process, was able to answer some other car questions I had and they will continue to be my go to place to get my car fixed!
Very honest, great service. Wendell saved me a bunch of money. I thought I had a bad wheel bearing. Turned out, the wheel was loose. Wyndell checked out the wheel bearings,.. which were good, and tightened all my wheel nuts. Best of all, he did not charge me. This is the second time I've been to his shop, Happy with both visits.
Real nice customer service. Helpful and quick. Right now with the ten dollar off deal our oil change with taxes was under 20$. Great service. Definitely gonna go back here if the deal is still going on in a couple months. Also they were very helpful in showing us the next steps we need to take in assuring that our car is well maintained.
JT Auto is the best!Went in to get an alignment but what I needed was a new rack and pinion. They had it done on time. Price was reasonable and now my truck runs like it did when it was brand new. Thank you JTAuto❤
Hands down best around town, I drive from Golf Links & Harrison for their integrity & efficient work. Ive been coming to JT Auto for 7 years & never had a problem. JT Auto is a loyal auto shop they'll take care of you
The team at JT Auto were awesome, quick and very professional! The costumer service and knowledge... they talked me through the services I needed and why I needed it. Affordable pricing and very convenient! I highly recommend JT Auto!
I’m from out of town and Had a check engine light come on, JT Auto ran a scan on my car within 10min and offered me advice on what to do. If I’m in the area again and need service done, JT Auto would be the first place I go to
Wyndell and his team always provide the best service! I have made JT Auto my go to mechanic since 2016. I have never been disappointed. He is fair in price and they do quality work. I would highly recommend JT Auto for any of your automotive needs!
Gabe and Fabian are great guys. Don’t think a big brand name is always a better choice, this is a great shop. I would recommend this place to anyone looking for an honest mechanic and solid vehicle service and maintenance.No upsells, professional service, reliable and honest inspections; these guys know their cars and deserve great clients and a great review. Thanks!
Wyndell and his team are absolutely amazing! I have been coming to them for the past two years and they always take care of my car and find affordable ways for me to be able to pay for the care my car needs. They never try up sale me on anything. They are so kind and I trust them completely with my car.
Just took my car in for an oil change I got on Groupon. Very pleased with their work. Wyndell (owner) and his workers were very friendly and knowledgable. Work was done very quick and efficiently. Highly recommend.
Without a doubt, this is the BEST auto mechanic shop in Tucson AZ. Wyndell and his men are so friendly, respectful and ready to get the job done. The prices are affordable and the work done on your vehicle will be satisfying. I have had nothing but great experiences here at JT Auto. Take your vehicle here for any issues or regular maintenance, you will not be disappointed.
Have been going to JTs for several years because they are honest, professional, helpful, and friendly. Even when a problem has been persistent, they have never overcharged in seeking a diagnostic solution. Very happy with their service, which is fast and reasonably priced. Just generally good guys who run a clean business and that's always a plus when it comes to car repair!
Was driving and hit some debris in the road that knocked my fender well cover loose. I drove by JT Auto and turned around so I could have them take a look. The staff was very courteous and helpful and fixed the problem . They did not even charge me for the service, they just wanted to make sure the piece would not fall off and cause any more damage. I've been searching for a new place to take my car for service and I think I just found it. I would recommend the shop to anybody. Thanks for your help JT Auto!
JT auto has fantastic customer service. I am an out of towner and found a vehicle in the area. Wyndell took the time to deal with multiple phone calls between myself and the truck owner, and gave me a fair and thorough opinion of the vehicle. This shop was a class act throughout the process!
Had a fabulous experience here. I brought my minivan in for an alignment in preparation for moving out of state. Wyndell took a look at my car the first day and let me know they were not able to do it because the rack & pinion had some issues. I was able to get that fixed up and replaced that evening, so I brought the van back on day 2. All was well and they did the alignment and I was charged less than I actually expected for a 4 wheel alignment. I had a chat with another guy at the shop and he was the nicest mechanic I think I have ever dealt with. These guys are absolutely great and so far, my van is running like a dream!
I have been going to JT Auto for almost a year to get preventative maintenance completed on both of our cars. JT's prices are fair, he is thorough, and friendly. If you want a mechanic shop that will save you some money and will do good work, go to JT Auto.
I took my Ford F-150 into JT Auto today, May 2, 2016, because my registration was up and I needed to pass emissions. My "check engine" light was on, and because of past experience, I knew my truck would not pass the emissions test. After calling at least nine other shops, I decided to take it to JT's because of two main reasons:1. They had high reviews. Like most people, I use reviews in making my decision on whether or not I'm going to take my business to some place I have never been before. JT has some of the highest reviews of any auto shop I researched.2. They were close to my house. Since few shops will take care of your auto needs right away, being able to drop my truck off and walk home was a big factor for me. JT was close enough from my house that I could do just that.Wyndell answered the phone when I called, explaining that he would charge $80 for a diagnostic fee. I then asked if that $80 would then go toward any repair that the truck would need, and though Wyndell did not give me an absolute "yes" or "no" answer, he said it would probably go toward any repairs, if needed. I wasn't too thrilled with this, but because of the high reviews and being close to my house, I took a chance.When I drove my truck there, I met Scott, his mechanic. Wyndell was in the office. Scott popped the hood and began checking things out. Wyndell then came out and hooked up one of his diagnostic machines to the truck. I pulled out my old paperwork on the previous repairs and spoke to both Scott and Wyndell about what needed to be done now. Scott obviously knew more about my Ford truck than Wyndell did, and I felt fairly confident Scott knew what he was talking about and seemed to have experience with the problems Ford has with emissions.I don't like to look over the shoulders of anybody working on my truck, knowing how annoying this can be, so I told these men I would leave the truck with them and walk home, letting them deal with the truck as they saw fit. After a couple of hours, I called Wyndell to see how things were going and he said to call back in an hour and a half.I went to lunch with a friend and he dropped me off at JT's. Scott had taken my truck for a test drive and was not there at the moment, but he soon arrived, got out of the truck, and explained what problems he found. The biggest issue was a rubber grommet that, when Scott performed a smoke test on it, pointed out that this was the problem. Scott replaced it and did some other tests and minor fixes.Scott then hooked my truck back up to one of his testers and the tester showed that the problems were solved. I went in to pay the bill and was pleasantly surprised to find out that Wyndell charged me EXACTLY what he had quoted me...$80 with no tax. $80 total.Now, this pleased me to no end. How often do you take your vehicle to a mechanic and the price comes exactly as quoted? Never, right? They always find some excuse to higher the bill and probably rip you off. Not here. Wyndell charged me exactly what he inferred he would do.My friend and I then drove my truck to the emission station and it passed with no problems.So I'm giving JT Auto five stars and a high recommendation. They solved the problem, charged me exactly what they said they were going to charge, and were pleasant and professional. I understand Wyndell is the owner, and I must say, he is a smart businessman. He understands how reviews can make or break a business, and he told me he realizes how important it is to be honest to customers.I will certainly return if I have other auto needs.
Only place I'll take my car. Fast, reliable, and trustworthy. Took my car in when it completely broke down; battery, brakes, and a number of other problems. Wyndell gave me a number of options and prices for me to choose from and explained the damage. I would definitely recommend this place.
I found JT's on Yelp because I had some issues going on with my vehicle. I am in a new place, don't have any recommendations, and have an issue with my vehicle that has the potential to be extremely costly. I gave JT Auto a shout and they were extremely helpful and had a no pressure approach. Although this may not be general practice, Wendell offered someone to come to my job and pick up my truck so they could evaluate what was going on and keep downtime without my truck at a minimum.After the estimate, Wendell was extremely helpful and forthcoming about what was wrong with my truck (showed me parts, pictures, etc) and make it much more comforting for me having to spend the amount of money I did versus going to get a second opinion.The repair took a little longer than initially expected, but that had nothing to do with the work they were doing, it had to do with the parts I needed. Overall, I would give JT Auto my highest recommendation and would go back there to get my truck serviced in a heartbeat.Last but not least, support your local small business. This is a great example of what makes the city grow and thrive!
really work to make sure they provide the best customer service. Wyndell (owner) also gives back to the kids and programs of the community. The business works with thier customers to get whatever issue you are having resolved!!
Have been here twice now, the first time because I was driving by and saw a sign holder and realized my car needed an oil change. The customer service was low-key, friendly, and helpful. The car was finished quickly. I returned several months later for another oil change, with the same positive experience. This is in light of other mechanics who either overcharged, condescended, were just generally unpleasant, and/or were unable to handle a simple oil change. The guys at JT seem very solid, and I'm thankful I randomly found them, so I'm writing this review to steer more customers their way.
Finally - a company and staff that treat you like a CLIENT!! This was my first visit, I found JT on an internet search and liked the way the person who took my phone call treated me, like I wasn't an idiot. I needed 2 tires and an oil change but most of all, someone I could rely on to have my car serviced regularly. These guys are top notch, always addressed me as Sir, did the job I asked for (nothing more) and did it in a very professional manner. I don't normally write reviews because to be honest, there is rarely a company that in my opinion deserves my time to do them but I would recommend this company and these people to anyone that wants a good job done for a reasonable, honest price. Kudos to JT Auto and staff !!!
I would highly recommend JT Auto. I went in today because I thought my car had some alignment issues. Wyndell was very patient and answered my many questions. He even showed my husband and I the issue with my vehicle and in doing so he really earned our trust. This was the first time that I've had the owner of an auto repair shop take the time to show me what was wrong and explain it to me. Honestly, I don't know a lot about cars and sometimes dealers and mechanics make me feel as though I'm being swindled but I did NOT feel this way at all at JT Auto. We will be back with our other car soon!
These guys are great! Originally went there for an oil change and most recently to fix a flat tire. They are honest, trustworthy and provide excellent customer service! JT Auto will definitely be my go-to for all future automotive needs.
I read other positive internet comments and decided to try JT to have my oil and filter replaced and tires rotated. The staff is very polite and helpful. They didn't try to sell me anything I didn't need, either. I would definitely recommend them to others and plan to return the next time I need tire and/or oil service.
Originally went there to get an oil change and they were awesome! Didn't try to sell me on anything or make up any problems with my car. A few months later I needed work on my car so I went to them. They showed me what the problem was and explained what was wrong. I went to another place and they said the same thing, but were going to charge me $500 more. The guys at JT auto took care of everything and made sure to get me the best prices. I'll be returning to them for everything involving my car and I always recommend them to anyone I know! Don't waste your time going to places that will rip you off and be dishonest. You'll be happy you went to JT Auto.